If your have question that is not listed here, please feel free to send an email to hjs [at] hj-story.com or using the contact form below.
When it’s shipped, you’ll receive an email notification of order shipped/complete. If you choose Express shipping, the tracking number will also be provided in the email.
Express shipping will arrive approximately 7 days after shipment. There is also tracking number to track the package.
Standard shipping time varies from country to country. In general, it takes 1-3 weeks for Asian territories and 2-4 weeks for western territories. On some rare occasion it can take up to 6-8 weeks. For time sensitive order, it is recommended to choose Express shipping instead. Standard shipping also have tracking, however it is not updated as quickly as Express shipping.
HJ-Story will do everything we can to make sure your package is delivered! Feel free to email us any time if your package doesn’t arrive after the expected delivery date. :)