General FAQ

This section contains answers to some of the common questions that is asked. For anything that’s not included you can contact us using the contact form at the bottom of each page.


What is HJ-Story?
HJ-Story all started out as simple drawings sent to my wife via iphone sms. I wasn’t good with words so whenever I had time I drew doodles and uploaded to my phone and sent to her. HJ-Story is a random compilation of our story, daily life, and idea of love.

What Does HJ Stand for?
It’s my wife’s Korean name initial.

How do you draw?
I use Adobe Photoshop and Wacom Intuos to draw and color the HJS images on the computer.

Do you take request? Can you please draw this for me,etc?
I don’t take requests but I’m always open for everyone’s idea and suggestions. You can feel free to submit any idea via the contact form.

Do you take commission?
I sometimes take on commissioned work depending on the schedule,  you can email me using the contact form or to [email protected] for commissions inquiry.

What font do you use?
The font in HJ-Story is a font created from my handwriting :)

Can I use your image for (Insert situation)?
I don’t mind if it’s for personal use and non-commercial purpose, as long as proper credit is given.

We do ask everyone that uses HJS images for personal use to consider supporting HJ-Story via our Patreon (www.patreon.com/hjstory).  For $2/mth you get access to many behind the scene images as well as other various contents such as HJS icons and other assets.

If it’s for other purpose please email us using the contact form or HJS [at] HJ-Story.com


HJ-Store FAQ

If your have question that is not listed here, please feel free to send an email to hjs [at] hj-story.com or using the contact form below.


Do you ship internationally?
Yep!

When will my order ship?
Each order will be shipped within 3 business days. (In rare busy days, it may take extra day or 2 to process the orders.)
When it’s shipped, you’ll receive an email notification of order shipped/complete. If you choose Express shipping, the tracking number will also be provided in the email.

What's the cost for shipping?
The shipping cost will vary depending on destination country. Depending on the country, there’re also option to choose between Standard (2-4weeks) and Express shipping (7 days with tracking).

How long does Standard Shipping and Express shipping take? What's the difference?

Express shipping will arrive approximately 7 days after shipment. There is also tracking number to track the package.

Standard shipping does NOT have tracking, but it’s much cheaper. Time varies from country to country.
In general, it takes 2-3 weeks for Asian territories and 3-4 weeks for western territories. On some rare occasion it can take up to 5-6 weeks. For time sensitive order, it is recommended to choose Express shipping instead.

Even though there is no tracking, HJ-Story will do everything we can to make sure your package is delivered! Feel free to email us any time if your package doesn’t arrive after the expected delivery date. :)

What payment do you accept?
We accept Paypal and international credit/debit cards.  If you don’t have PayPal account, you can still check out with your credit card using Paypal’s guest checkout. Click follow link for more info.

How secure is the payment method? Is my payment safe?
Yes, all checkout page is secured with 256-bit encryption. You’ll notice a lock icon during next to the web address bar checkout to reassure you that the connection is secured. Paypal payment is processed via Paypal, which is the largest online transaction gateway. All credit/debit card payment is processed via Stripe, which is a very popular online credit card payment gateway used by many web e-commerce stores online! Feel free to visit their website for more informations!

Paypal website

Stripe website

How do I use coupon codes?
During the checkout page, you can enter the valid coupon code at the top as shown in the image below.

couponcode

What is HJ-Point?
For each purchase, you will earn points that can be used towards future purchases! You can also earn points for leaving a review for the product! Keep an eye out for events and contest to earn bonus points!


How do I use HJ-Points?
During check out, you can see the amount of points earned so far at the top and choose whether or not to use the point for discount!

hjpoints


Do you have a reseller program? or (I'd like purchase a large quantity of products!)
For large quantity purchase or business related questions, please email inquiries to [email protected]

HJ-Store is closed indefinitely while Kate and I prepare for the big move. I'll be keeping everyone updated! THANK YOU!
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